Delivery

At Soft Collection, we understand that delivering your luxury bathroom items is a vital part of your shopping experience. This is why we've teamed up with premium delivery partners to ensure that the majority of our deliveries across the UK and beyond are handled with the utmost care. This commitment underscores our dedication to providing a seamless and superior delivery service for all our customers.

Delivery Costs

Items are typically delivered within 48 hours from the next working day after placing your order.

A tracking number will be provided.

For any delivery inquiries, please contact help@softcollection.co.uk if your order has not arrived within 48 hours from the next working day after placing it.

Timing Is Everything

For a seamless experience, we recommend scheduling any fitters or installers after you've received your goods in full. This allows you to inspect and appreciate the exquisite craftsmanship of our products before final installation. We highly recommend that clients do not book any installers until goods are received in full to avoid any issues.

Your Satisfaction, Our Priority

Before your order leaves our distribution center, our product experts conduct a meticulous inspection. However, we encourage you to perform your own inspection upon delivery. You have up to 15 minutes to check the goods before signing for them. If you notice any concerns, please inform our driver and refuse the delivery if necessary. We ask that you notify us in writing within 48 hours from the day after delivery. Your satisfaction is our utmost priority, and we want every detail to meet your luxury expectations.