Returns
At Soft Collection, we make returns simple and stress-free. If you're not fully satisfied with your purchase, you can return it easily for a refund or exchange. Just ensure the item is in its original condition and within the return window. Our team is here to assist you every step of the way.
Returns for Change of Mind Policy
1. General Conditions
If you change your mind about a product purchased from Soft Collection, you may return it within 14 days of purchase for a full refund.
To qualify for a refund:
All returned products must be in their original, unused, and uninstalled condition, including their original packaging.
All packaging must be free of writing, postage labels, and damage.
To qualify for a refund:
All returned products must be in their original, unused, and uninstalled condition, including their original packaging.
All packaging must be free of writing, postage labels, and damage.
2. Postage
All return postage costs are at the customer’s expense.
We recommend sending all returned items with postal tracking and insurance.
Do not apply postage labels directly to the product’s packaging. All products should be returned in a separate postage bag or box.
Email help@softcollection.co.uk for submitting a return and for return address
We recommend sending all returned items with postal tracking and insurance.
Do not apply postage labels directly to the product’s packaging. All products should be returned in a separate postage bag or box.
Email help@softcollection.co.uk for submitting a return and for return address
3. Excluded Products
Soft Collection does not accept returns for change of mind on:
Clearance or sale items.
Clearance or sale items.
4. Exchanges
We do not offer exchanges on change of mind returns. Please place a new order for any new items.
You may request a credit note instead of a refund at the time of making your return, which can be used towards the cost of your new item.
You may request a credit note instead of a refund at the time of making your return, which can be used towards the cost of your new item.
5. Processing Your Return
Upon receipt of your returned product, we will undertake a quality check. If the product and its packaging are in their original, unused, and undamaged condition, we will:
Process your refund to the original payment method, or issue a credit note within 14 days of receiving the product.
Notify you by email once your claim has been processed.
If a product was purchased using a discount, you will receive a refund or credit note for the discounted value. If a discount was applied to an entire order, the discount applies equally to the individual items within that order.
If the product or its packaging is found to be damaged, installed, or otherwise not in its original condition, it may still be eligible for a partial refund. In such cases, you can choose to:
Receive a partial refund or credit note.
Have the product returned to you at your cost
Process your refund to the original payment method, or issue a credit note within 14 days of receiving the product.
Notify you by email once your claim has been processed.
If a product was purchased using a discount, you will receive a refund or credit note for the discounted value. If a discount was applied to an entire order, the discount applies equally to the individual items within that order.
If the product or its packaging is found to be damaged, installed, or otherwise not in its original condition, it may still be eligible for a partial refund. In such cases, you can choose to:
Receive a partial refund or credit note.
Have the product returned to you at your cost
6. Reseller Returns
If you change your mind about a product purchased from Soft Collection, you may return it within 14 days of purchase for a full refund.
To qualify for a refund:
All returned products must be in their original, unused, and uninstalled condition, including their original packaging.
All packaging must be free of writing, postage labels, and damage.
To qualify for a refund:
All returned products must be in their original, unused, and uninstalled condition, including their original packaging.
All packaging must be free of writing, postage labels, and damage.
7. Returns from Other Stores
Our Returns for Change of Mind Policy only applies to products purchased directly from Soft Collection. If you purchased a product through a reseller, return it directly to the reseller under their return policy. The reseller may not accept returns for change of mind. If directed by the reseller to ship the product to us, note that any refund payment will still be processed through the reseller.
8. Warranty and Damaged Products
This policy only applies to returns for change of mind. If you receive a product that you believe is not of appropriate quality or wish to make a warranty claim, please contact us directly at help@softcollection.co.uk
